Ep. 011 - Streamline Your Wedding Videography Business with a CRM!

In the competitive world of wedding videography, keeping track of clients and inquiries is crucial. This episode dives deep into how Customer Relationship Management (CRM) systems have become an essential tool for wedding videographers. Discover how CRM solutions can help you manage client interactions, streamline workflows, and ultimately enhance your service delivery.

Join Danny and Jason, two formally unorganised wedding videographers who share their transformative experiences with CRM systems. They discuss the challenges they faced before adopting CRM technology and the significant improvements they observed after integrating these systems into their businesses. Their stories highlight the practical benefits and efficiency gains that CRMs offer.

Whether you're just starting out or looking to optimize your established wedding videography business, this episode offers valuable insights into how CRMs can revolutionize your operations. Tune in to learn how to leverage CRM tools to build stronger client relationships and drive your business forward.

https://www.studioninja.co/
Studio Ninja Codes
Jason: BGOI82KUQ00V76
Danny: BINI1W0PG0206N

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https://www.instagram.com/thatweddingvideographerpodcast

Danny Rizzo
https://www.instagram.com/rizzo.films

Jase Hunter
https://www.instagram.com/afterglowweddings

Transcript

Danny (00:00):

How are you Jason? I'm very, yeah. Or revenge is it?

Jase (00:10):

I get

Danny (00:11):

Used to this. Could you? A whole podcast. Let's do it. Welcome to that wedding video, her podcast. I'm Daddy.

Jase (00:17):

I'm Jay the if you really try and go bass you with it.

Danny (00:31):

So what are you up to this weekend?

Jase (00:33):

Well, I mean last week and the podcast, I said I was, I'm married so

Danny (00:40):

Because you sound like that.

Jase (00:41):

I'm married.

Danny (00:42):

You're married? I'm married. Where's the ring? Oh no.

Jase (00:53):

Oh, hello. Alright. Right people

Danny (01:05):

We're going deep. So I might have switched the XLRs about, is that how you did it? I say

Jase (01:17):

It. Well that means now that auto part is going to focus us up because you're always trapped one. Oh, that's just going to add another 10 minutes to my edits. It's too funny. What kind of guy are you

Danny (01:57):

Today we are going to talk about CRMs and what does CRM stand for? Jason?

Speaker 3 (02:04):

Client. Relationship manager.

Danny (02:06):

Yeah, that worked. Yeah.

Speaker 3 (02:07):

What do you say?

Danny (02:08):

Customer record, management. Management.

Speaker 3 (02:12):

Oh dear. Manage. I just always assumed it has been collaboration.

Danny (02:17):

Well, I think it would be both. I think that's just from being in the corporate world, call it something different, but client sounds better.

Speaker 3 (02:23):

Yeah, I mean, do we serve customers or clients? Client or couple? Relationship manager,

Danny (02:31):

Whatever you want.

Speaker 3 (02:31):

Yeah, whatever you want. It's an efficient way of managing all of the clients that come in through inquiries, through the jobs you get sending contracts. It's a great tool if you're a bit unorganised, like Danny and I definitely were. I mean, let's look back to when we started our businesses. What was your process of taking bookings and inquiries?

Danny (02:52):

Oh, it actually just gives me the fear going back to it. So I would have the lead come through or the inquiry come through from the client on, I had a Wix site at the time, so they would fill out the Wix form. I would then take those details and put it into an Excel sheet kind of thing. And then if they did want to go ahead, I would send them, don't do this. So I would send them a contract that was written up in Apple pages and I would type my name into the bit where it says your

Speaker 3 (03:33):

Name,

Danny (03:34):

And I would type that in and I would send it to them and I would say, can you type your name into that

Speaker 3 (03:39):

To type it in?

Danny (03:40):

And they would send it back. Not that I couldn't do that for them, but Wow. Okay. Mean at least you should still, it was high tech at least. You are still kind of digital though.

(03:49):

Yeah, but I mean, yeah. Would it hold up in a court of law? Probably not. Probably not, actually. I would just say flat out, no. And yeah, that's how I would do it. And then I would mark in the calendar, send them emails at various points, four weeks, eight weeks or whatever before the wedding. Just a lot of information spread over different things. Some info in the calendar for different dates, some of the stuff in the Excel sheets, some stuff in notes. I would have a different notes section for every call. So I would take notes throughout the call, maybe what was important to the client or whatever. So I think prior to having a CRM, everything was just spread everywhere and it was a bit, looking at it now, it's quite chaotic when you think about it. There's so many different points of failure there, like failure points that could happen.

Speaker 3 (04:50):

Yeah, about you. I was terribly terrible organisation always have been. And I remember people would inquire and then I'd send them an email just back and forth. So that would be a big long email trail initially. And then when it came to actually booking and getting a contract signed, I actually printed a page out and then sent it to them. Old school in the postbox carrier pigeon or Royal Mail, just a call across the valley. Do you want to book me? Yes, yes, yes. It's now being verbally agreed in the valleys of Glasgow. Yeah. So I would get these folded sheets back just sporadically and I kept them just in a little drawer. Honestly, it actually cringes me to think that that's why you

Danny (05:49):

Do it. It's quite painful, isn't it, when you look back on it and just how hard you make it for yourself. You just don't know. I think as well, maybe coming from, I dunno, a job or whatever where they've got all these processes and everything's digitalized and whatever, and it is quite overwhelming. So you literally, you're just trying to figure everything out. And I think certainly at the time, I kind of just had done what maybe some of the filmmakers that I was speaking to at the time were doing, which was pretty much that because they didn't use a CRM or anything like that at the time. Yeah, it's quite, very archaic.

Speaker 3 (06:27):

Yeah, I mean I had heard that there were other solutions from some Americans that used a website called HoneyBook, and I thought, oh, that sounds like it would be amazing. But then when I Google it, there wasn't anything over here that wasn't over here, so I didn't even investigate it after that. I just endured for a longer

Danny (06:45):

Time, exact same as me because I think again, at the time, the main educators at the time were from the states, weren't they? So they were all, let's use HoneyBook, use HoneyBook, we'll go and try to do it. And it's like, no, you need to be in the US to use

Speaker 3 (06:58):

It. But my calendar, obviously, I put everything in manually. I, so I knew kind of when the dates were, but it wasn't really until covid happened that the show really started to mess up and things went all over the place. I was manually deleting things. There was emails coming in, so I was trying to stay on top of stuff and I'm like, this is just too much for me. And of course at the time I had a full-time job as well. So dealing with that, there was just so many, as you said, failure points in the business and I just didn't want to go on that.

Danny (07:31):

Was there a defining moment for you when you realised that can't happen again? I need to get a C rm?

Speaker 3 (07:37):

I do remember one time I had an email come in. It wasn't even email, it was a Facebook message that was the problem. Communication was

Danny (07:45):

Coming from everywhere,

Speaker 3 (07:45):

Facebook, WhatsApp, email, all over the place and there was a Facebook business message that came through saying, Hey, just want to know if you'd like to have a call before our wedding. And I was like, just look at when

Jase (07:59):

Is it?

Speaker 3 (07:59):

I'll just look at the calendar. I was like, okay, so this is November. Their wedding in my book is not until February. And of course they had been moved a couple of times before that as well. I said, well, yeah, we can absolutely, absolutely do that. That's no problem at all. Is next week for you? It's like, well our wedding's this weekend, so next week probably won't do. I'm like, what? Do you not remember the email I sent you back in October? I'm like, I didn't see it. It went into my spam. It was an email that they hadn't used. It was her partner's email

(08:36):

And I'm like, oh my, this is too much. That has to be something that I can do to fix it. Thankfully they emailed me and I didn't miss the wedding. It was completely fine. They just understood that obviously, but of stuff, but doesn't bear think does it? The stomach just goes absolutely crazy thinking this could have been totally damaging and unavoidable if there was a bit more organisation. Granted, yes, we were in a time where that was a lot more difficult to handle because things were changing all over the place. But what's something like a CRM could have done was manage all of that communication in one place. And that's what the turning point for me was. What about you?

Danny (09:13):

So it's the only time that has ever happened to me, and that was just because I straight away when this needs to change and learned from the mistake as soon as it happened, but I double booked

(09:25):

Because it's so easy to do because there's no, basically what happened was the client, I kind of got carried away with the conversation with the client. We were kind of just chatting backwards and forwards on, I think it was Instagram or whatever at the time. And we were getting on well with the messages and we were having a bit of a laugh with each other. I can't remember exactly what it was at the time. So I was like, yeah, I'd love to shoot your wedding. Took the booking and then it wasn't until I think it was a couple of months later when I was just went back to the Excel sheet and it was just making sure that everything was okay and I changed the order from it, I think just from the latest booking to an order of dates so I could work out how many I had.

(10:13):

And I was like, oh crap, for the same date. And unfortunately I had to tell them that I double, I managed to find them somebody else and there was enough time for between now and that time and the wedding. But yeah, it was a close call if I hadn't have imagined. You get to the week before and you're like, obviously it may be quite difficult to find somebody to shoot it or somebody that would give them the same kind of quality of film or whatever as well. So yeah, that was the point where I went, this is too much. And for the same reason because you're right, I had people messaging me on the messenger on Wix, on the Wix chat. I had the emails coming in from Wix from the inquiry form. I had people contacting me on Facebook. I had people contacting me on Instagram and replying to them all and those respective things instead of just going send me an email or leave my details on my contact form on the website. So at that point I went, I need to sort out processes and it's so important when I think even regardless if you don't have a CRM, you need to look at your whole processes in your business from start to finish,

(11:30):

From the point that that inquiry comes in via lead to the last email that you send them after you've sent their gallery to them. You need to sort out the processes. So that was the defining moment for me. I then went on and found a CRM, which I now have and which we currently both use, which is Ninja.

Speaker 3 (11:52):

Yeah, I mean obviously if you're familiar with CRMs, you'll know there's a bunch out there. Studio Ninja is one of them. It's probably what most people start out with when it comes to CRMs, but there are several other ones that have different things. We don't really have much experience in those. We can't talk about the benefits of them. However, we will talk about the benefits that Studio Ninja has made to our business and just to deliver context of how that CRM was able to fix the issue that I had is that you can apply workflows that automatically send emails to sort of periodically update with the client to be able to send questionnaires. So you're always in the know of the wedding. So the situation where they messaged me asking can we have a meeting that's automatically now sent for me six months, two months, a month before just getting reminders and I can see if they've read that email or not. So I'm always in the know I'm prepared for them before they come to me saying, Hey, can we have a call? I already know if they've read stuff from me to be able to know that's the main benefit

Danny (12:54):

For me. Oh, totally. That automation part because I don't do too much automation because again, I think I feel victim of that. When I first set up Cheryl Ninja, because we were talking about automation, you can set up things to automatically send out emails. So for instance, what Jason's talking about there is obviously just a range of meetings and maybe the questionnaire before the wedding, but you also don't want to set up too much automation because it can get, if you've got an email to send out or whatever and you've got it set up to go out automatically, but you might have already sent that email manually because something came up in conversation that still goes out. You kind of just wouldn't watch exactly what you set up for automation. You don't go to gungho with it. That also is bad. Then you've just got emails flying out all the time and it can be a bit hard to control. But yeah, they're very, very helpful tools. I think the majority of folk that we know, although not some of our guests that we've had on coincidentally, do not use CRMs.

Speaker 3 (14:04):

Oh yeah. There's still a lot of people out there who will much prefer to just manage everything on their notes. I've seen it countless times from photographers who are quite happily doing that. It scares me, it scares, but Jesus, just because I know I've accidentally deleted notes, I've accidentally just highlight something, delete it, and not being able to undo it. I don't know if you can get backup in the cloud or not, but that seems like a problem waiting to happen for me. But if you manage it perfectly, that's fair on you. I just know that my CRM has all the information I need. I've got access from my emails, I've got access to it online. I can get an app on my phone. I have so many access points to be able to see all the information that I need

(14:45):

About all my clients. If anyone, I can turn up to a wedding and find out what the mother of the bride is called, I can do that because it's all on my information. CRMs, if you're new to the industry, this is my biggest piece of advice, get yourself a CRM from the start. From the start, yeah, because you're going to have all your information in one place and it's all going to be collated as you progress, as you get inquiries, as you make bookings, it's going to be all there from the beginning. And if you do it on notes and that works for you, great. But I just think it's so important in this job. We're solo openers within this job. Why not hire a service like this to be in your team, to be your assistant? I'd say it's fairly cost effective.

Danny (15:32):

I mean, I don't think, well, I know for a fact I wouldn't have been able to maybe shoot as many as I've shot in any given year without it just because of the admin time that it just completely eradicates from all the contracts are all sorted through it as well. So it's literally as soon as someone accepts a quote on, for instance in Studio N on the client portal, they then get hit with an electronic contract that they need to put an E-signature on and then an invoice then pops up with details for the booking fee. So that's just with what three clicks essentially. You've got the quotes have been accepted, the contract has been signed and the invoice has populated.

(16:20):

And if I think back to what life was like before that, I would send them out. Obviously the packages, they would get back to me saying, well, I want to go for this one. Right, okay, that's great. So then I would type up the contract with their name and the package that they wanted to go for, send it out to them in another email, wait for them to type their name into the box, get them to send it back to me, and then I'll go, great. Then I would type up an invoice and you can see how much time that has saved already, even with me explaining it like that. And that's just one part of what it does. But then like Jason said, it just cuts out all the time of just having everything in one place and yeah, it totally streamlined my business.

Speaker 3 (17:04):

I bet that when you used to get inquiries, you used to write a personalised email every single time when to apply to that right from scratch. It wasn't anything.

Danny (17:13):

No. Whereas now you obviously set up email

Speaker 3 (17:16):

Templates so you can go into your studio, change

Danny (17:17):

It as you go.

Speaker 3 (17:18):

Exactly. Oh, absolutely. I, I'll go into my whole inquiry process and how the CRM has benefited that, but you can preload a bunch of saved replies, so you can have maybe your core sales pitch essentially and just whenever I get an inquiry, my first paragraph is always personalised, but everything else, the juicy sort of sales pitch of it is all the same and you can upload brochures and stuff to that as well. So I mean my process, the CRM has an form that I can embed into my website. Someone will inquire with that and then they will get an automatic message coming back to them with a big thank you for an inquiry and I'm going to check up my calendar and get back to you. In the meantime, here's a couple of films you can look at that are matching this style. They also send a little PDF to them about what to expect from a videographer, what questions to ask.

(18:07):

It's a little bit of value to give initially before I get back to them. That's all done and handled by my CRM before I've even seen the email come through that I've got an inquiry and then I can go in and read what their story's all about, give 'em a personalised reply, and then my kind of sales pitch from that. They can actually make a booking because my CRM will have a booking form. They can click on any option they want, any package, any add-on, they can just accept that. And then invoices generate, and then from that they can just click pay here on their phone on PayPal through bank transfer. They could do whatever they want. It's frictionless and I think of all the steps they used to do, it's insane how adding less friction, just look what Amazon does. It's frictionless. People can book you so easily if you have all the software in place to make that happen. And we can go on about this for ages to teach you why it's important for us, but I mean that process just works wonders for me.

Danny (19:02):

Oh, totally. And it also allows you to, studio Ninja I would say itself has still got a little bit of work to do when it comes to data. There's not a massive amount that you can do to, we'll call it manipulate the data or extract the data to maybe tell you what you want. I know that for a fact that because I am a bit of a data guy when it comes to that, just previous jobs and stuff. So I would love to be able to go in and pull, if I have spent say 500 pound on Instagram or Google ads or whatever over a certain timeframe, I would really like to know what has been the uptick over that in terms of lead generation over those five months or whatever. But you can't really do that. You would have to just go in and then make a guesstimation yourself rather than being able to extract the data and put it into a graph kind of thing. So there's still a bit of work to go with that when it comes to shooting an engine. There are other CRMs that we certainly have been having a look at, just haven't quite made the jump yet because swapping all of your data over to another CRM does sound like a little bit like a bit of a headache. The companies do provide services to do it for you, which to be honest, I think I would probably take full advantage of.

Speaker 3 (20:26):

Yeah, I mean it's all about outsourcing that kind of stuff. That would take a long time to do. As with any product in the market, you're going to have your entry level product and Studio Ninja I think is definitely, it fits that bill of terms of entry level for people in the service industry. It is marketed for photographers, but it's suitable for anyone in the service industry.

Danny (20:45):

I know the people that use it, DJs Celebrants, it's just a CRM. You're right, it's marketed towards photographers and videographers and obviously some of the features are definitely more geared towards that and the wording, but it can be manipulated to be pretty much for any sector of industry.

Speaker 3 (21:08):

But as with obviously any entry level product, there's going to be limitations of what you can do. And as Danny said, the analytical side for me is a little bit lacking. There's limitations to what you can do with the numbers. You can see how many leads or an inquiries you've generated each month and how many of those have converted each month. You can see how many jobs you've got per year. You can see how much income you're making. I'd really historical data to go back and say, right in January of 2022, how many bookings was I on

Speaker 4 (21:34):

For

Speaker 3 (21:35):

That year? I'd love to see stuff like that. You still have to enter all that stuff manually, which you can go into Excel and make those numbers yourself. And I think it's important to do that journal as you go because it's really good to, we're obviously in May of 2024 right now. It'd be good to see where I was this time last year, how much money did I have coming in this year

Danny (21:55):

And what the uptick has been like. Yeah, exactly. The increase.

Speaker 3 (21:57):

Exactly, because I know especially winter people can get a bit, becomes a little bit drying up just now, but if you know that in a month or so things are going to pick up again.

Danny (22:06):

Yeah. If you knew that you were basically either doing better than you were this time last year or are you doing worse or is it on track? Is it the same?

Speaker 3 (22:15):

Yeah, but I know it be good to know other CRMs definitely have way more advanced analytical attributes and that's definitely what I'll be looking at going forward. I

Danny (22:23):

Think the stuff like that is in the pipeline with Studio Ninja. It's just that they don't offer it just now and it is a great tool. One of the things as time has moved on and I've felt that I've wanted is more brand customization because I would really like my CRM to be really, really cohesive with the website

Speaker 3 (22:46):

And student Ninja have introduced images to go along with packages,

Danny (22:51):

Which has been great. I've loved that. I have loved that. It just adds a little bit more personality to the, because everybody that's using Studio Ninja, if you're a client that's reached out, you're kind of just going to get the same. It's going to all look the same. And I think that's what it's really important about the branding so that we can stand out from each other. If I am putting more time and effort into how my client portal looks from a branding perspective, that's going to give a better first impression to a potential client. And that's something that I think I am wanting going forward, which is making me then go, I want to have a look and see what else is out there. And I think from speaking to some people that are using different ones, there's a couple of options when it comes to that. So there's one called Dub Saddo and another one which is called Sprout. Cannot really talk about either of them. I don't know much, but have been on the dub side website and it does look, you pretty much get the analytical side of things and you do get the brand customization, which obviously is two important things for me.

Speaker 3 (24:02):

And obviously with brand, obviously you're enhancing the client experience and I think you can use other tools to integrate into your CRM. For example, I use an app called Calendly,

(24:13):

Which is a calendar app that manage that you can put in your availability. I think some people have teething issues with it because you have to obviously set what you're available for and you don't want people to book you in. Actually, you're meant to be hanging out with your wife or something like that. That can be an issue. So you need to be on top of it like that. I am pretty on top of it, so I have it integrated with my calendar on my phone. I'll just say, I'm busy this day, I'm busy this day, and then no one can book me. But what my clients get that back and forth that you can have with someone saying, Hey, would you like to arrange a call at Thursday? No, I'm busy on Thursday. How about Friday? Actually I can't do Friday because this is happening. That's a waste of time with emails. Whereas you can set your schedule on this app called Calendly and they will only be able to book you when you are available for a call. So send them the link in the CRM, but in the emails you get, they'll click that link and it'll integrate altogether. Making the whole experience way more efficient for the customer. You don't want to waste their time either.

Danny (25:05):

Yeah, that is a very good point since, I mean, I've actually only been using Calendly or it's another one that I use called Tidy Cal, same kind of thing. It's a onetime payment and yeah, it just cut out all of that back again. That's just another thing. I feel like Danny, there's always an easier way.

Speaker 3 (25:27):

Yeah, I think it's so good.

Danny (25:30):

I think I had one time, I had five emails backwards and forwards trying to get a date, and that was again, the turning point. I was like, there has got to be in a better way than this. I do not have the time to be sending five emails just to arrange one call.

Speaker 3 (25:43):

I know even though from planning my own when with some of the suppliers that I've worked with to arrange a meeting has been a back and forth like, oh, can you do Thursday? No, no, we can't do Thursday. Okay, can you do Friday this time? No, we can't do that either. I'm like, well, give me a time that you can do, do you

Danny (25:57):

Want to just feel like saying, please use calm?

Speaker 3 (25:59):

I wanted to, honestly, Jean was having the conversation. They were like, oh, they can't do that. Oh, they can't do them. When can they do? When works for them, what work calmly we work. That would work wonders for them. I think it's just a great way to get your clients in the door. They know exactly when they can talk to you. If it does work, they can figure something out. But

Danny (26:20):

It's about stopping friction, isn't it? And we are purely speaking from the experience here of feeling that friction from our own processes with clients and knowing that there is just a much easier way to do things.

Speaker 3 (26:37):

In a world where there's a lot of competition and you're all about giving experience, having the least amount of friction is only going to be favourable to you. I mean, obviously,

Danny (26:49):

Oh yeah. I think about it. If that booking process or that whole experience has just been seamless, they just get such a good impression about you and your business overall,

Speaker 3 (26:57):

And once they're booked in, they're onboarded onto your process. So you can give them, my CRM has reminders for me four months out to say, Hey, send this couple a gift voucher at Starbucks or something like that, and then I can obviously integrate an app that will automatically send that voucher to them through the cm. So I don't even need to think about it. All this stuff is done. You're just the CRMI think for me is just, it takes the thinking out of giving the client a good service. It just does it for them.

Danny (27:24):

And I guess some people would maybe say, oh, but you're just setting up automatically to do it, so you're not actually doing it, but you are. Because putting in the intent to make this experience as good as possible without you having to put in all this, wearing all these different hats of having to do everything, it's just setting up the business in the right way. And it doesn't matter what any business, business in, for instance, in the corporate world, it's filled with automated tasks. So it's not just because that is some comments I've had when I've spoken to people about the whole, oh no, I just feel like it's impersonal or whatever, and it's not. You can still, even with the email templates, you can still put a personal spin on it by ITing the template and talking to the client about their particular wedding, which I always do and would always encourage anybody to do, but there's still parts of that email that you're going to say the same thing on every email that you send

Speaker 3 (28:25):

Them. Yeah, I mean, if you arm your CRM with a bunch of open-ended questions, when you are sending automatic stuff out, you're going to get replies back. And then from that, it's not to say that you can't email these people back to reply to their open-ended answer. It knows the calendar. It knows that six months out, this couple have a wedding and it knows to automatically send the reminder to say that, Hey, I'm still thinking of you. Even if you don't personally have time to do that, it's going to send a reminder, which could encourage a conversation between you two. It could, I just know from planning my own wedding that there's been, there hasn't been too much contact. You book everything like two years before the wedding and then there's a bit of silence. You can fill that silence with tips, tutorials, encouragement that they're on the right track. You can do all that if you want to. Yes. It's not you personally doing it, but you put up the intent, as Danny said, to help them along that journey. And I think we work in the service industry. I think we all want to do a better service.

(29:26):

I would love to be the greatest at service, and I know they need a bit help for that, so that's why my CRM is just a lifesaver.

Danny (29:34):

Totally. A hundred percent. Yeah. Say that again. A hundred percent. Say it on everybody. A hundred percent. A hundred percent. Do you know why? Because we always give a hundred percent. That's why the team does.

Speaker 3 (29:45):

Yeah, it's just hiring a team member.

Danny (29:50):

It is hiring another person to do all the other stuff. Somebody's going to have to do that, and I would argue it's more likely to clock up if you're doing it manually. A hundred percent. It is though, something you're going to drop it at some point.

Speaker 3 (30:13):

Yeah,

Danny (30:15):

It's very hard to be on it a hundred percent of the time. There we go. Again,

Speaker 3 (30:22):

I never noticed it until,

Danny (30:23):

No, I do it every one. Yeah,

Speaker 3 (30:25):

Every single one, you get a sticker. A hundred percent. Student Energy has a loyalty programme that allows users to give their code out, and as long as people who are using that code are still actively using, it gives the person who gave the code a bit of discount. Danny has been dishing out his codes and has a few active users. I have also been dishing out, but Danny seems to get in there first, so please use my code listed below. Danny's will not be, it's

Danny (30:54):

Just not fair. I don't care what, because you're worse at sales than I am about getting people to come on board

Speaker 3 (31:04):

Maybe.

Danny (31:08):

So you're choosing the easier route.

Speaker 3 (31:10):

No, choosing the easier route You're choosing.

Danny (31:11):

Choosing the easy

Speaker 3 (31:12):

Route. Here's the thing, right? So there's going to be my coating's going to Dan's code. You can choose any code you want. If you want to give this a go, they'll both be down there. Right? What I can promise you is if I will be there for you to answer any questions, I'll help you

Danny (31:24):

Onboard. It's not the US elections.

Speaker 3 (31:26):

I will help you onboard process. No bother. Trump and I will make your business great again.

Danny (31:38):

Vote for Jason.

Speaker 3 (31:39):

Yeah,

Danny (31:41):

I mean, you've heard it all. If you want to use my code, use the code and I'll gladly help you get it set up. I've done it so many times, they just don't believe I can help them. No, because incompetent,

Speaker 3 (31:58):

It's fine. At the end of the day, it's 15 quid a month. I mean, I think it's about 20 quid a month if you want to sign up for that.

Danny (32:04):

Obviously

Speaker 3 (32:04):

As we said, there are,

Danny (32:06):

There's other options.

Speaker 3 (32:06):

Other options.

Danny (32:07):

There's other options, and I think that, if I'm honest, I think I probably at some point will look at the other options just for the analytical aspect and the brand customization. I think that that's something I've kind of got my eyes set on is just making it more cohesive with the website.

Speaker 3 (32:26):

Yeah, I mean, I agree.

Danny (32:27):

Fonts and stuff like that, you can do it to some degree on Studio Ninja. You can change the hex code coding for some of the stuff, which again is great. It's like a first step, but I want my font on there.

Speaker 3 (32:39):

The thing, you can embed your inquiry form onto your website using your colours and stuff. You can do all the quotes with that, which if we've invested so much in our branding, we have, I want the full experience.

Danny (32:51):

Yeah, I want the full shebang

Speaker 3 (32:52):

To be like, when they reply to an email, I want them to get my branding. I don't think that's an unnecessary thing to ask. So there are other platforms that are more expensive that can allow you to do that, but both Dan and I have benefited massively from having Studio Ninja.

Danny (33:11):

Oh, it's, it's fantastic. There's no getting away from that, but I wouldn't be, it's far along without it.

Speaker 3 (33:17):

Yeah.

Danny (33:18):

I would also, I'd probably have a bad review by this point for dropping the ball at some I through the

Speaker 3 (33:24):

Journey. The stress of managing everything yourself. I think it's just so fragile and honestly, kudos to anyone out there that does actually manage everything else and their Apple Notes are just like inputting everything manually. I don't know how you do it. Maybe if you do it and you have a system, you can let us know. Give us a dm. We'd love to hear your thoughts on it, and if you do use anything else like Sprout or Dodo, let us know what your thoughts on them are too.

Danny (33:47):

I'd love to hear what everybody's experiences with the different CRMs. What do you love about it? What do you not like about it? What would you like to see added? Be that studio and Nja Sprout. 17 hats. Dub the whole lot. Give us it all. We want to know.

Speaker 3 (34:05):

Absolutely.

Danny (34:06):

Yeah. Is that

Speaker 3 (34:09):

Us? I think that's about a hundred percent complete. 100%. Use my Studio Energy code.

Danny (34:20):

Use

Speaker 3 (34:20):

Me please.

Danny (34:21):

No, no. Come on. I'll DM you. DM me. I'll DM you back. I've already DMed. You already there. Just leave. Put the automation.